Clear, effective communication is an essential tool for today’s most successful managers. In this course you will learn best communication practices to ensure that your message to your customers, your subordinated, and your management team is clear, effective and produces your desired results. You will learn how to strengthen your verbal and non-verbal (body language) communication skills, listen to win, master emotional intelligence (EQ), decrease pressure and unnecessary stress, and influence people for the best (the nine human hot-buttons).
Being able to communicate effectively is the basis for creating and continuing good relationships with others. It helps minimize misunderstandings and creates a sense of value for those people with whom you are dealing. At work, how we listen, what we say, and how we say it, often impact a customer’s decision to buy or continue service with our company. It also impacts the way we treat colleagues and those outside the company.
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