Greg:
I just wanted to drop you a line and let you know how much I enjoyed your class: "Cultivating a High Performance Team". I learned some very useful insights in listening and communication. I would like to pursue the whole concept of how to communicate effectively further, and I was fascinated with the brief introduction you gave us to non-verbal communication. You indicated in class that your friend, Adam Tichnor, had developed some written materials on this subject and might be persuaded to share this material with others. I would very much like to see some of this material and would greatly appreciate it if you could put me in contact with Adam with a suitable introduction. Thanks for taking the time with us at NSTec to share your insights. You obviously have mastered the communication skills that you were teaching us about, and I look forward to being able to communicate in a similarly effective way. I am currently reading through Dale Carnegie's famous book "How To Win Friends and Influence People" I have also been fascinated with how we learn (metacognition) for a number of years. I imagine that being able to teach adults who want to learn is a particularly emotionally rewarding vocation. Anyway, I wanted to make sure that you knew how much I appreciated the time that I was able to spend with you in class. I hope that we get the opportunity to interact again in the future; you are a fun person to be around. I am looking forward to reading your book when it is available (let me know when you are able to send it and I will provide a mailing address). Thanks again and please stay in touch if you are so inclined (I would love to hear from you again).
Sincerely,
James Gatling
I just wanted to thank you for the presentation you
did at the UNLV pro staff training day. I found your
presentation engaging, interesting and gave me pause
to think about a number of things. The best sign of a good
presentation for me is one that engages my mind in thinking
about how I can be better and how the items taught apply
to me. I think you did an excellent job of that.
In just the past couple days I've used a couple of the quotes
you shared during your presentation. Thanks again for the
presentation and I wish you all the best in your professional endeavors.
John Lynn, Student Wellness Technical Specialist
University of Nevada Las Vegas
“…We were going to make this class mandatory for all staff who
are in a customer service role. However, over the last couple of
weeks I’ve been approached by so many employees asking me if
they can attend that we no longer need to make it mandatory!”
Pete McCann, Training & Development Manager
McCarran International Airport, Las Vegas, NV
“Your presentation was both entertaining and inspiring
and provided our management team with perspectives on
evaluating both their personal and professional endeavors.”
Chip Hardy, General Manager
Hilton Hotels
“I’ll never forget who made me so successful in my trainings—
you! You’re still my role model, and I refer to you a lot of times
during my trainings…I know, without your class, I would have
never made it to here. I would have never made a difference
in other people’s lives. I would have never met the wonderful
people of the Caribbean. You have opened a door in my life that
I never thought I would use, and I am so grateful. Thank you!”
Fabian Borne, Human Resources Manager
Marriott Hotel, St. Kitts
“Your presentation offered our members the tools necessary to
train themselves and their entire staff on the key points that will
make valued customers want to return to do business with their
company. I cannot stress the importance and effectiveness of
this seminar that guarantees valuable dollars to our members.
You motivated our members, allowed them to set personal
goals, trained them with insightful knowledge gathered
from information packages, handouts and continuous visual
displays. Most importantly, our members felt included, and you
encouraged a one-on-one response and interaction….”
Denise Simpson, Vice President - Membership Services
Atlanta Convention and Visitors Bureau
“You presented sound, attainable, exciting and practical
processes for improvement. It was done in a way that everyone
from our secretaries to the president left with a clear message
of endless possibilities…. I rarely write letters of this nature.
However, I felt compelled to acknowledge the immediate
results we experienced from your words of inspiration.”
Gregory A. Sanders, Sales Manager, CIGNA
Healthcare, Los Angeles
Testimonials